Frequently Asked Questions

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How do I sign up for a subscription?

Owners and Admins can sign up for a subcription by clicking on their avatar in the top right corner to bring up their Settings menu and select the team name.
On the left side of the screen, select Billing.
Select the plan that you would like to change to. Please note: changing from monthly to yearly will immediately charge the card on file.
If you need a plan that is bigger than our basic offerings, please contact support for further assistance.
For a step-by-step walk through please view our helpdesk article: How to update your subscription.

How do I update my billing information?

Owners and Admins can update billing information by clicking on their avatar in the top right corner to bring up their Settings menu and select the team name.
Select Billing on the left side and then "Add a Payment method" to add a credit card on file.
If you already have a card on file, the same instructions can be used to update that card.
For a step-by-step walk through please view our helpdesk article: Adding a Payment Method.
If you have any other questions or need to update your billing email address please contact support.

What if I need a plan for more than 30 users?

TeamPassword offers plans of many sizes. Need more than 30 seats? Let us know by contacting support. And don’t forget to ask about our volume discounts!

What is the master password and what if I forget it?

Don’t forget it.
When you first set up your account, your account is encrypted in a way that can only be decrypted by your master password, ensuring that you (and you alone) have access. This approach is designed to ensure that no one else — not even TeamPassword Support — can access your account. When setting up a new account, be sure to use a strong, memorable master password and store a physical copy of your password in a safe and secure place.
If you forget or lose your master password, Support won’t be able to reset it or recover your data. If you are sure that you have forgotten your master password, removing your account will allow you to receive a new invitation using your primary email address (if you desire).
Please contact support if you have lost or forgotten your master password.

Do I have to import logins manually?

No! TeamPassword has an import tool that makes importing logins from CSV a breeze.
Any team member can import logins, however, only Admins can create new groups during this process.
To import logins as a team member, click on your avatar in the upper right corner and under Your Account, select Settings. Then, in the menu on the left, select Import Accounts.
To import logins as an Admin, click on your team’s name in the upper right corner. Then, in the menu on the left, select Import Accounts.
The Import Accounts page has detailed instructions on how the data in your CSV should be arranged and also includes an example template. When you're ready, click the Import CSV button.
The Bulk Importer will pop up. If you're not seeing this screen, please make sure to check your pop-up settings. On the Importer, there are two ways you can import records. Use the button to Upload your data from your CSV file.
For a step-by-step walkthrough of how to import your logins please view our helpdesk article: Importing Using a CSV.

Does TeamPassword have two-factor authentication?

Yes! Two-factor authentication (2FA) provides an extra layer of security for your account, and is recommended for all users.
To set up 2FA, browse to your settings page and select "2-Step Verification" on the left side. Click to turn on and scan the QR code with Google Authenticator, Authy, or any other OTP app. Enter the generated code and 2FA will be turned on.
While you're here, download a set of backup codes which will give you access if you ever lose access to your phone or authenticator app. Ensure you safeguard these codes as they will allow someone to bypass the 2FA on your account.
For a step-by-step walkthrough read our helpdesk article: Setting Up 2FA.

Want to require 2FA for your entire organization as an extra security measure?

TeamPassword can do that!
If you’re an Owner or an Admin, the organization’s 2-Step Verification setup can be found in the Manage Team settings.
The organization owner/admin needs to make sure that they have 2FA enabled on their own account before they can turn on enforcement for the entire organization.
Once 2FA is enabled for the entire organization, users who do not have it enabled will be redirected to their Settings. They will be unable to use TeamPassword until they enabled it and will see a popup reminder with a link to enable 2FA on their account.
For a step-by-step walkthrough of how Owners and Admins can setup 2FA for their entire organizaiton, read our helpdesk article: Enforcing 2FA for the Entire Organization.

Does TeamPassword have Single Sign-On?

Yes! TeamPassword has Google Single Sign-On (SSO).
Google SSO is a quicker and more secure way for Google users to access their TeamPassword account, and it makes administrative onboarding and offboarding easier.
To set up Google Sign-In, browse to your settings page and select "Sign in with Google." If you're signed into one Google account you'll be redirected back to TeamPassword with that account selected. If you have many Google accounts you have the option to select which Google account you'd like to associate with your TeamPassword account.
After selecting a Google account you'll have the option to confirm before we attach your account. You always have the option to disable Google Sign-In if you only want to use your password to sign into your account.
Have questions? Ask support!
Need single sign-on for a different service? Contact support and let us know!

Is TeamPassword secure?

Yes! TeamPassword uses AES 256-bit encryption. Data is hashed, salted, and encrypted locally on your computer before being transmitted to the server via an encrypted connection. And our hosting providers are accredited with the industry’s best standards.
We follow secure protocol when deploying code and updates, and provide frequent vulnerability sweeps to scan our systems for viruses and ensure there are no backdoors leading to your sensitive data.
We also have back-end fraud analytics and protection against denial-of-service attacks, data breaches, and bot attacks.
Want to know more? Ask support!

How can I access TeamPassword on all of my devices?

TeamPassword has apps available for iOS and Android. Our mobile apps enable users to login and access their records using their username and master password or Google Single Sign-On.
For more information about where to find and how to use our mobile apps, please read our helpdesk article: TeamPassword Mobile App.
TeamPassword also has browser extensions for Chrome, Firefox, Mozilla, and Edge. Need help finding them? Ask support!